FAQ

Xpert is a workwear brand and trading name of Cottonmount Trading Ltd, a leading manufacturer and supplier of quality workwear for tradespeople, farmers, and industrial workers.

Our aim is to be the leading supplier of first-class footwear and workwear across the UK and Ireland, specialising in the agricultural sector. We want to continually commit to the innovation and development of quality footwear and workwear that we provide to the hardworking people who rely on it for their jobs.

If you’re searching for a stockist, head to this page and search for a location near to you.

Interested in becoming an Xpert Retail Partner? Visit our Become a Retail Partner page and submit the enquiry form. Our team will be in touch as soon as possible.

With many workers spending most of their working day on their feet, often in challenging environments or on uneven terrain, it’s imperative that footwear is designed to provide adequate protection and support to the wearer. The Xpert IQ™ workwear technologies incorporated into our footwear are designed to do exactly that.

Xpert products featuring Comfort-X™ are designed to provide lasting comfort during long working days. Depending on the product, this can include carefully shaped footwear, cushioning insoles and shock-absorbing footbeds that help reduce stress and fatigue while you work.

As the name suggests, Dry-X™ technologies are designed to keep you dry in wet weather. Although all of our footwear will provide some wet weather resistance, users that are outdoors for long periods of time, or that are working on wet ground, are recommended to wear a product with our Dry-X™ Waterproof and Breathable Membrane.

Active-X™ technology is used on our new Bolt+, which is constructed using injection moulded seamless KPU upper. Commonly used in innovative sports footwear, a KPU upper is ultra-lightweight and breathable to help maintain the optimum climate control inside the footwear for all-day comfort.

The entire Light-X™ concept is based on the premise that lighter footwear is more comfortable footwear. Most of the Xpert™ Heritage safety styles use Light-X™ fibreglass composite toecaps and composite midsoles that are around 30% lighter than their steel equivalents.

Tough-X™ technologies consist of production processes or components that add extreme durability to the footwear. Although this manufacturing process is expensive, time-consuming and requires highly skilled craftsmanship, it is widely recognised as one of the finest shoemaking methods as it provides maximum strength.

We never want to send you something that doesn’t fit properly so we have size guides available on most of our product pages to help you find the perfect fit. Just click on the Size Guide link on each product page. It’s located above the drop down for size selection.

Yes. If you need a larger quantity of a product for your team or business, please contact our customer service team and let us know what you require.

If you are a retailer interested in stocking Xpert products, please visit our Become a Retail Partner page.

Standard UK delivery is free on orders over £65. A £5.95 delivery charge applies to orders under £65.

We do not currently ship to ROI. 

UK deliveries normally take 1–3 working days, depending on the products ordered and the delivery location. Delivery times may be longer during busy periods or if an item is awaiting stock. If a delay affects your order, our customer service team will contact you.

If your order has not arrived within the expected delivery time, please contact our customer service team and include your order number. You can also call us on +44 (0)28 9083 9090, Monday to Friday from 7:30 am to 4:30 pm.

You can return an unwanted item within 28 days of delivery, provided it is unworn and returned in its original packaging. We recommend trying products on indoors, on a clean surface, before wearing them outside. Return postage is the responsibility of the customer.

Registered customers: Log in to My Account, open the Orders section and submit a refund request against the relevant order.

Guest customers: Visit our Delivery and Returns page and follow the guest-return instructions.

If your item is damaged, faulty or incorrect, please contact our Customer Care team before returning it.

Products purchased from an Xpert Retail Partner should be returned to the original place of purchase with proof of purchase.